911 and Dispatch
Autonomous call centers show promise, but integrating AI poses key challenges
Working with the limitations of radio for interagency cooperation
Officials in Kern County say over 40% of their calls are bogus or don’t warrant a response
Calls to 911 for Pinole, Hercules and San Pablo were diverted to the Contra Costa County Sheriff’s Office and transferred to communications centers
Snohomish County 911 and Valley Com 911 successfully executed a live 911 call re-routing drill on June 5, confirming the vision that has been four years in the making
Unlocking the future of law enforcement software and hardware
The virtual event is designed to identify strategies for combatting dangerous and wasteful practice of placing fake 911 calls to elicit an emergency response
The teenager texted landmarks and other “identifiable information” she was seeing, which helped the Ventura County Sheriff’s Department quickly dispatch deputies
The University Police Department wanted a seamless KVM solution integrating multiple systems over IP
1,800 public service professionals gathered to discuss how technology provides operational continuity and interoperability
Antoinette Finau served as an emergency services dispatcher with the Alameda County Sheriff’s Office for nearly 3 years
The curriculum includes courses like swatting incident identification, policy recommendations and technology considerations
Virtual event will take place on May 22 and provide expert advice from industry leaders regarding how to combat a dangerous practice that is increasing in frequency and severity
“I’ve got shots fired and an officer down,” a marshal can be heard saying over police radio. “Multiple rounds are being fired at officers”
Payne County 911 Authority to improve agency coordination and reliability of its 911 system
Outages were reported in Texas, Nebraska, Nevada and South Dakota; the Federal Communications Commission is investigating the issue
“School safety extends beyond the perimeters of the school facilities, so we need solutions like CentralSquare’s CAD to integrate mapping and create a seamless flow of information for our responders,” said DPS Dispatch Supervisor Jennifer Weston
The National Highway Traffic Safety Administration’s National 911 Program has gathered a variety of resources to help you celebrate your colleagues and other 911 centers
The technology, which proved itself during the pandemic, not only helps with employee retention but can ease police departments’ budget constraints
They’ll soon prove a valuable ally against staff shortages and call surges
Examining the potential for social media platforms and live video feeds to revolutionize the way emergency calls are handled, providing dispatchers with unprecedented situational awareness
The shootout occurred when Ft. Lauderdale Police Department officers, believing the man was holding someone else in the hotel room with him, instructed him to exit the room with his hands up; instead, he emerged with a gun
The Orange County Sheriff’s Department is implementing a 911 screening process that involves a few short questions to determine if a deputy or a mental health expert will respond to the call
Weld County Sheriff Steve Reams announced that patrol deputies will be temporarily reassigned to jail shifts; employees will be relocated back to their desired assignments “as soon as possible”
Shoplifting without evidence and juvenile problems without a nexus to crime are among the calls Henrico Police patrol officers will no longer respond to
Of the 1.3 million calls answered by Atlanta’s emergency line last year, only 45,000 were considered high-priority
Pittsburgh police will only respond to calls of in-progress emergencies as part of new staffing plan
Chief Larry Scirotto aims to reduce the bureau’s call volume from 200,000 calls to 50,000 calls this year
The Lincoln partnership will allow dispatchers to directly connect 911 callers going through a mental health crisis to the 988 call center
