911 and Dispatch
Subtle shifts in thinking add up to big results, offering greater levels of resilience to draw from during challenging times
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In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements
How a fictional but familiar robbery scenario plays out more successfully with a next-generation emergency call handling software
“Ava” is designed specifically for emergency dispatch centers, including routing calls appropriately and collecting information for public safety resources to be dispatched
Police said the shooter, identified as Natalie Rupnow, 15, was found with a self-inflicted gunshot wound when officers arrived and died en route to a hospital
Syracuse Officer Michael Jensen and Onondaga County Lt. Michael Hoosock were killed in an incident during which the two agencies were unable to get on the same radio channel
The modern, cloud-native RMS and Analytics solution transforming agency operations through streamlined reporting, real-time data sharing and built-in compliance
When dispatch asked her to confirm she knew she was calling 911, she said she did; she said she was hurt, but the other person wasn’t armed.
The Fairfield County Hazmat Communication Team deployed a mobile command center to provide internet, phone and radio access to local responders and civilians
Nicholas Wayne Hamlett, who is wanted for a parole violation, pretended to be a “distressed” hiker to hide his crime, the Monroe County Sheriff’s Office said
“We are at the Trump assembly, and there’s a guy shooting — he’s been shooting up the police,” one female caller said
New AI-powered software suite enhances response efficiency for both citizens and dispatchers by redirecting non-emergency 911 calls
The Connecticut Department of Emergency Services and Public Protection is coordinating with towns and working on the issue, according to a spokesperson for the agency
Mayor Brandon Scott said the city is readying a team of call takers, dispatchers, support staff and a supervisor to deploy in a few hours
What started as an owner surrender of four lab puppies became a life-changing moment for Tazewell County’s 911 Center
SWAT
A Fort Worth woman first called 911 to say she had fallen several days ago and called again saying she would shoot anyone entering
AI enhancements improve call handling efficiency and optimize workflows
Officers took an average of over 9 minutes to respond to critical incidents during the past year, the longest since the 1990s
This special episode of the Policing Matters podcast explores the shift from reactive to preventative strategies in emergency services and the crucial role of technology and health initiatives
10 codes have been replaced bit by bit for 10 years, but reform is slow. So why are departments are holding on?
Tennessee county improves data security and response times to set a foundation for further innovation
Its parent product provides key advantages to departments in New Jersey; the campus edition extends them to universities everywhere
Law enforcement agencies reported disruptions due to the Microsoft 365 outage, including having to write 911 calls on paper to share with first responders
More than 20 agencies across Spokane County to enhance collaboration and improve community safety
Firm’s subject-matter experts will evaluate technologies, operations, policies, and more
“We are offering expanded access to our AI-powered virtual investigator for non-emergency reporting...This broader compatibility is part of our continued commitment to delivering innovative tools that complement the work that public safety agencies do,” said Rohan Galloway-Dawkins, Chief Product Officer of Versaterm
“Implementing robust processes for feedback collection, appropriate intervention and accurate reporting is crucial to helping ensure that all public interactions are positive experiences for community members,” said Tim Conner, General Manager at Versaterm
With Prepared’s technology, iPhone users can share live video during an Emergency SOS call; dispatchers can also share data with first responders while they’re en route
Officials in Kern County say over 40% of their calls are bogus or don’t warrant a response
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