Nearly every emergency response begins with a call to 911. Dispatchers depend on computer-aided dispatch (CAD) systems and records management systems (RMS) to efficiently log emergency calls and dispatch police to the scene. These systems are game-changers in the 911 dispatch process, significantly enhancing the speed and accuracy of emergency responses.
CAD systems capture critical data for each call, including phone number, address, call type, and call-related times such as call received, dispatch time, unit responses, and unit arrivals. They also provide recommendations for responding units and access to pre-plan information, serving as essential information hubs for dispatchers, police officers, and the community.
The data from CAD systems feeds into RMS, supplying demographics, research material, and departmental demand analysis. These systems are key components supporting emergency dispatch operations. Understanding how they work and what to consider when procuring them is crucial.
This guide explores the functions of CAD systems integrated with RMS, offering essential insights for law enforcement agencies.
Included in this guide:
- Key considerations before purchasing computer-aided dispatch systems and records management systems, ensuring you understand your department’s specific needs and the capabilities of different systems.
- Essential questions to ask vendors, helping you gather all necessary information to make informed purchasing decisions.
Equip your department with the most advanced and effective CAD and RMS solutions. Download your free copy of Police1’s “How to Buy Computer-Aided Dispatch Systems and Records Management Systems” guide by filling out the form on this page.