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The current weapons permit application process can be frustrating for both citizens and agency staff. While some may assume that digitizing the process will leave too many users behind, in fact, new research reveals that citizens of all ages are eager for more technological assistance as demands on their time increase.
As Francis Cop, program director for the Multnomah County (Oregon) Sheriff’s Office, notes, “PermitDirector has eliminated our paper process, created the ability to schedule appointments with applicants, which has been a blessing, and enables us to collect payments up front, which is a big help as now applicants are more likely to show up for their appointments. Before Permitium, it would take about 90 days to get a license issued; now it’s about 30 days.”
The Ultimate Guide to Modernizing Your Application and Permitting Process highlights this new research and explains how software like PermitDirector can help citizens and law enforcement agencies alike benefit from easier access to public services.
Here’s some of what you’ll learn:
- Citizens are frustrated – Research confirms Americans are becoming increasingly frustrated with government institutions that only offer paper-based processes. In fact, 46% of Americans are not confident in government institutions with dated paper-based processes. Digitizing your weapons permit (or license) process will help gain citizen confidence in your ability to provide user-friendly services.
- Fee-based options can help fund modernization – Modernizing manual processes will require a monetary investment. But there is a way your department can offset this cost burden. Instead of you paying the full cost of software, impacting all taxpayers in your community, some software vendors will implement a new system at a reduced charge and lower costs with a modest application service fee.
- Calculator lets you determine savings – Your community will save time by having access to weapons permit applications from anywhere. And your department will process permits faster, remove any backlog and save on the costs of transitioning to a digital program. A Revenue and Savings Calculator is included in the guide, and it will help you measure the financial benefits of implementing a service like PermitDirector.
- Citizens are more satisfied – Like major tech companies that determine consumer satisfaction, government agencies can use tools to measure the citizen experience. Recent research in the guide will prove that agency staff overwhelmingly record positive citizen satisfaction after switching to a digital application process. Within 60 days of a decision, it is now possible to have your digital process operating, and the right vendors should be prepared to meet that deadline.
DOWNLOAD THE ULTIMATE GUIDE TO MODERNIZING YOUR APPLICATION AND PERMITTING PROCESS
Download this guide to learn more about how software like PermitDirector can modernize your weapons permit (or license) process to support you and the citizens you serve.
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